Welcome to the FreshKicks Store FAQ! We’ve compiled answers to the most common questions about our premium streetwear footwear, global delivery, and shopping experience. Can’t find what you need? Hit up our team at [email protected].
About FreshKicks Store
What kind of products does FreshKicks Store specialize in?
We’re all about premium street-ready footwear including basketball sneakers, lifestyle kicks, running shoes, sandals, slides, slippers, and skate shoes. Every pair in our collection is curated for quality, style, and authenticity.
Who is the typical FreshKicks customer?
Our kicks appeal to streetwear enthusiasts, skateboarders, basketball players, and anyone who values both style and comfort. Whether you’re looking for limited-edition lifestyle sneakers or everyday comfortable slides, we’ve got you covered.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email. Account holders get faster checkout and order tracking.
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email. We’ll send you a secure link to create a new password.
Shipping & Delivery
Where does FreshKicks Store ship?
We ship worldwide! (Except select Asian countries and remote regions – contact us if you’re unsure about your location.)
What are my shipping options?
Standard Shipping ($12.95): Premium carriers (DHL/FedEx), 10-15 business days after processing
Free Shipping (Orders $50+): EMS service, 15-25 business days after processing (US: no minimum; International: $50 minimum)
Free Shipping (Orders $50+): EMS service, 15-25 business days after processing (US: no minimum; International: $50 minimum)
How long does order processing take?
Our team processes all orders within 1-2 business days (excluding weekends) before shipping.
Will I get tracking information?
Absolutely! You’ll receive real-time tracking via email the moment your kicks ship, all the way to your doorstep.
Do you insure packages during transit?
Yes! All our premium footwear is securely packaged and includes customs-friendly documentation for international delivery.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date if your kicks aren’t perfect. Items must be unworn with original packaging.
How do I initiate a return?
Email [email protected] within 15 days of delivery with your order number and reason for return. We’ll provide return instructions.
Are there any items that can’t be returned?
For hygiene reasons, sandals, slides and slippers must be returned in original, unopened packaging.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.
Product Questions
How can I be sure your products are authentic?
Every shipment includes authentication documentation – we never deal in fakes. Our reputation is built on providing 100% authentic, premium footwear.
Do you carry limited edition releases?
Yes! Streetwear enthusiasts love our selection of limited-edition lifestyle sneakers. Follow us on social media for drop announcements.
How should I care for my sneakers?
For premium kicks, we recommend:
– Using a soft brush for cleaning
– Avoiding machine washing
– Storing in a cool, dry place away from direct sunlight
– Using sneaker protectant spray for light-colored shoes
– Using a soft brush for cleaning
– Avoiding machine washing
– Storing in a cool, dry place away from direct sunlight
– Using sneaker protectant spray for light-colored shoes
Still Have Questions?
Our customer service team is always happy to help with any questions about delivery to your specific location or product recommendations. Reach out before you order at [email protected].
FreshKicks Store – Where premium footwear meets street-smart delivery.