At FreshKicks Store, we’re all about keeping your streetwear game strong from checkout to doorstep. Whether you’re copping fresh sneakers or essential lifestyle gear, we’ve got your back with transparent shipping and hassle-free returns. Peep our full policy below to stay in the know.

SHIPPING INFORMATION

Order Processing Time

We hustle to get your order out fast – all purchases are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to fit your needs:

  • Standard Shipping ($12.95):
    – Carrier: DHL or FedEx
    – Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders $50+):
    – Carrier: EMS
    – Delivery time: 15-25 business days after shipping

📦 Note for International Crew: Delivery times may vary based on customs processing in your country. Some remote areas in Asia and other regions may not be serviceable – hit us up at [email protected] if you’re unsure about your location.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking info so you can follow your fresh kicks every step of the way.

RETURNS & EXCHANGES

Our Return Policy

We want you 100% stoked with your purchase. If something’s not right, you’ve got 15 days from the delivery date to initiate a return or exchange.

🚨 Important Exception: For hygiene reasons, we cannot accept returns on items from our Sandals, Slides & Slippers collection once they’ve been removed from their original packaging.

Return Conditions

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in the original packaging
  • Proof of purchase is required

How to Initiate a Return or Exchange

Follow these steps to keep your return game strong:

  1. Email our support team at [email protected] with:
    • Your order number
    • Reason for return/exchange
    • What you’d like to exchange for (if applicable)
  2. Wait for our return authorization email with your RMA number
  3. Package items securely in the original box (if possible)
  4. Include the completed return form (we’ll email this to you)
  5. Ship your return to our Savannah warehouse (address provided in authorization email)

Return Shipping

  • You’re responsible for return shipping costs unless the item arrived damaged or incorrect
  • We recommend using a trackable shipping service
  • FreshKicks isn’t responsible for lost return packages
  • For international returns: mark package as “Returned Goods” to avoid customs charges

Refund Process

Once we receive and inspect your return:

  • Refund timing: 3-5 business days after approval
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for damaged/wrong items)

Exchanges

Want to swap for a different size or style? Here’s the drill:

  • Follow the same return process above
  • Clearly state in your email what you’d like to exchange for
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange shipping is free within the US
  • International customers pay the difference in shipping costs

Damaged or Wrong Items

If your kicks arrive damaged or incorrect, email us within 3 days of delivery with photos of the issue. We’ll cover return shipping and get you sorted ASAP with replacements or refunds.

NEED HELP?

Questions about your order? Hit up our support squad at [email protected] – we’re here to help you keep your streetwear collection as fresh as possible.

Stay fresh,
The FreshKicks Crew