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Welcome to FreshKicks Store (freshkicksmart.com), your go-to destination for premium streetwear and footwear. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms in full.

Streetwear Heads Take Note: These terms are designed to keep things transparent between you and FreshKicks. We’re all about fair play in the sneaker game, so please read carefully before you cop anything from our store.

1. WHO WE ARE & OUR VIBE

FreshKicks Store is a streetwear-focused e-commerce platform specializing in:

  • Performance and lifestyle sneakers (Basketball, Running, Skate)
  • Comfort footwear (Sandals, Slides & Slippers)
  • Essential streetwear gear

Our target crew includes:

  • Sneaker enthusiasts who value both style and performance
  • Streetwear lovers looking for fresh everyday fits
  • Athletes and active individuals needing quality footwear

2. USER RESPONSIBILITIES

2.1 Account Security

If you create an account with us, you’re responsible for:

  • Keeping your login details confidential
  • All activities under your account
  • Promptly notifying us of any unauthorized access

2.2 Accurate Information

When making purchases, you must provide:

  • Complete and accurate shipping details
  • Valid payment information
  • Current contact information (email/phone)

2.3 Prohibited Conduct

Don’t even try:

  • Using our site for illegal purposes
  • Attempting to hack or disrupt our services
  • Reselling our products as “new” if purchased for return/exchange
  • Using bots or other automated tools to purchase limited items

3. PRODUCTS & SERVICES

3.1 Product Descriptions

We put serious effort into accurate product descriptions, but:

  • Colors may vary slightly due to screen settings
  • All sizes are approximate
  • Product availability can change rapidly

3.2 Pricing

All prices are in USD and include:

  • Standard VAT where applicable
  • Import duties for US customers

International customers may be responsible for additional customs fees.

3.3 Availability

Due to high demand:

  • Limited edition items may sell out quickly
  • We can’t guarantee restocks on popular items
  • Backorders will be clearly marked with estimated restock dates

4. ORDERING & PAYMENT

4.1 Order Process

Here’s how the drop works:

  1. Add items to cart
  2. Proceed to checkout
  3. Enter shipping/billing info
  4. Select payment method
  5. Review and confirm order
  6. Receive order confirmation email

4.2 Payment Options

We accept these payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely – we never store your full payment details.

4.3 Order Confirmation

Your order isn’t official until:

  • You receive an order confirmation email
  • Payment is successfully processed

We reserve the right to cancel any order that fails fraud checks.

5. SHIPPING POLICY

5.1 Processing Time

We hustle to get your order out in 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Choose your speed:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders $50+): EMS, 15-25 business days

5.3 Delivery Areas

We ship worldwide except:

  • Certain remote areas in Asia
  • Regions with shipping restrictions

Contact [email protected] if unsure about your location.

5.4 Tracking

Once shipped, you’ll receive tracking info to follow your kicks’ journey.

6. RETURNS & EXCHANGES

6.1 Return Window

You’ve got 15 days from delivery to initiate returns/exchanges.

Important: For hygiene reasons, we can’t accept returns on opened Sandals, Slides & Slippers.

6.2 Return Conditions

To qualify:

  • Items must be unworn and unwashed
  • All original tags attached
  • Original packaging included
  • Proof of purchase provided

6.3 Return Process

Follow these steps:

  1. Email [email protected] with order details
  2. Wait for return authorization
  3. Package items securely
  4. Include completed return form
  5. Ship to our Savannah warehouse

6.4 Refunds

After we receive and inspect your return:

  • Refund processed in 3-5 business days
  • Original payment method credited
  • Shipping costs non-refundable (except for our mistakes)

7. INTELLECTUAL PROPERTY

The FreshKicks brand is our exclusive property, including:

  • Logos and trademarks
  • Website design and content
  • Product designs and photography

Unauthorized use of any FreshKicks intellectual property is strictly prohibited.

8. LIABILITY LIMITATIONS

8.1 Product Use

We’re not responsible for:

  • Injuries from improper product use
  • Normal wear and tear
  • Modifications made to products

8.2 Website Issues

We strive for 24/7 uptime but can’t guarantee:

  • Uninterrupted access
  • Error-free operation
  • Immediate resolution of technical issues

8.3 Force Majeure

We’re not liable for delays caused by:

  • Natural disasters
  • Pandemics
  • Shipping carrier issues
  • Other events beyond our control

9. PRIVACY POLICY

Your privacy matters. Our full Privacy Policy explains how we collect, use, and protect your data.

10. CHANGES TO TERMS

We may update these terms occasionally. The current version will always be posted here with the latest revision date.

11. CONTACT US

Got questions? Hit up our support squad:

Stay Fresh: By using our site and purchasing our products, you acknowledge that you’ve read, understood, and agreed to these Terms and Conditions. Now go forth and build that fire streetwear collection!